OneDrive for Business Not Signing in Error: Quick Solution
I checked the internet connection and I typed the right credentials, but still OneDrive for Business not signing in. What should I do? Does someone hack my OneDrive or OneDrive for Business account and change the credentials? Is my account locked or disabled? Can still access my files? All these queries come to the user’s mind when the user is not able to sign in to the OneDrive account.
Don’t worry! this blog helps you to understand all the not signing-in errors related to OneDrive or OneDrive for business accounts. How to fix the issue and what are the alternative solutions to fetch your data if you cannot sign in again to the account?
Sign-in Issues with OneDrive or OneDrive for Business Account.
The codes or error messages mentioned below represent Various signing issues in Microsoft OneDrive for Business accounts.
- Error code 0x8004de34: An error can occur due to a network connectivity issue. It might indicate a temporary stoppage in the network connection.
- Error code 0x8004de36: This error pops up when there is an issue in OneDrive for Business server or maintenance problems.
- Error code 0x8004de3b: a user might face this issue while signing in due to a problem with conflict or issue in specific files and folders.
- Error code 0x8004de3c: This error occurs as a problem with the user’s Microsoft 365 account. It could be due to an account setting issue or subscription status.
- Error code 0x8004de40: This error occurs when there is a problem with an authentication server, due to which the user is not able to sign in with the correct credentials.
- Error code 0x8004de55: The user might exceed the OneDrive for Business storage quota due to which the user might face an issue with login.
Sometimes users get error messages while signing in to a Microsoft 365 account. Here are some common error messages that may appear:
- Your Subscription has expired.
- You are locked out or your account is temporarily locked.
- The user account has not been verified or doesn’t recognise this user.
- You tried to sign in with the incorrect password or username.
- Couldn’t find your account.
- Problem connecting to the server.
- The user account isn’t enabled or doesn’t have access to the service.
- The user session has expired.
- The user password has expired.
- We didn’t receive a response. Please try again.
Also read: Learn How to Access Files on OneDrive from Another Computer in 3 Ways
Solution for Signing-in Error in OneDrive or OneDrive for Business account
If you couldn’t sign in with the OneDrive or OneDrive for Business portal check the error messages you received from Microsoft and then check the solution listed below.
|
Error Messages |
Solution |
| Your Subscription has expired. | Ask your admin about the subscription plan validity and renew it. |
| You tried to sign in with the incorrect password or username. | 1. Try, you have to enter a random set of letters and numbers as part of the sign-in process.
2. Update your password on all devices previously connected to your account. 3. Reset your password. |
| The user account has not been verified or doesn’t recognise this user. | 1. Select the call option to verify, make sure you press ‘#’ before responding properly.
2. Select the text option to verify, and make sure to type the correct code. |
| You are locked out or your account is temporarily locked. | 1. Check your account is enabled by admin.
2. Reset the user’s password. 3. Reset the user’s sign-in status. |
| Couldn’t find your account. | 1. make sure that the on-premises UPN suffix is a verified domain.
2. Wait for the directory synchronization runs. |
| Problem connecting to the server. | 1. Troubleshoot your OneDrive for Business account.
2. Reach out to Microsoft technical support and tell your problem. |
| The user account isn’t enabled or doesn’t have access to the service. | 1. Clear browser cache and cookies.
2. Check the licence assignment through your admin. |
| The user session has expired or the user password has expired. | Try again, and make sure to complete the setup process for the user within 10 minutes. |
| We didn’t receive a response. Please try again | 1. Make sure the phone is working properly if you’re using a mobile phone.
2. Make sure, the user has the correct phone number and country/region code. |
Try Fixes on the System for the Signing-in Issue
Users might face issues due to the user system is not compatible with Microsoft OneDrive for Business new updates or there is a corrupted or cached file within the OneDrive. Users can try these solutions to fix the signing-in issue in Microsoft 365.
- Check your network connection.
- Clear OneDrive for business account cache
- Unlink and Re-Link Your OneDrive Account
- Reset the OneDrive app.
- Disable any proxy or VPN connection.
- Reinstall OneDrive.
- Check your Windows Update.
- Verify your Microsoft account.
Safeguard Onedrive for Business Data Before Signing-in Roadblocks
While facing all these OneDrive signing-in issues, users are concerned about the data stored in OneDrive or OneDrive for Business accounts. To protect data, users should take a backup on a daily or weekly basis and migrate their data to other Onedrive accounts.
It prevents data loss and also secures your data from external threats. If you want to migrate data from the account having a signing-in issue to another account user can use the Migrator Wizard OneDrive Migration tool.
Summary
OneDrive for Business users sometimes might face signing-in errors due to which users are not able to access the account. This blog provides a guide about what type of error codes or error messages users might receive. Users can try the fixes mentioned above to overcome the sign-in issues in OneDrive or OneDrive for Business accounts. Users can use third-party software to prevent data loss, stored in the OneDrive account.
Also read: Challenges of Data Migration in OneDrive for Business