OneDrive for Business Not Signing in Error: Quick Solution

 

OneDrive is part of Microsoft Suite, It allows users to store and organize large amounts of data. To access OneDrive, you must first sign in to Microsoft, and if you are a business user, sign in with business account credentials. But what happens when you are not able to sign in to your OneDrive account?

Again and again, you try to sign in but it shows the same error message. The first thing that comes to mind is, what should I do? Does someone hack my OneDrive account and change the credentials? Is my account locked or disabled? Can I still access my files?

Don’t worry! This blog helps you understand why you are getting sign-in error messages and how to resolve them.

Table Of Content

• Sign-in Error Messages with OneDrive for Business Account
• Solution for Signing-in Error in OneDrive or OneDrive for Business account
  • Try Fixes on the System for the Signing-in Issue
  • Try Fixes on the Microsoft Account for the Signing-in Issue
• Safeguard Onedrive for Business Data Before Signing-in Roadblocks
• Summary

Sign-in Error Messages with OneDrive for Business Account

Sometimes users get error messages or error codes while signing in to a Microsoft OneDrive business account. These codes and messages are different based on the issues detected by the Microsoft server.

Are you also getting the same box with a sign-in problem or with an error code? Check out the signing error messages listed below:

• Your subscription has expired.
• You are locked out or your account is temporarily locked.
• The user account has not been verified.
• You tried to sign in with the incorrect password or username.
• I couldn’t find your account.
• Problem connecting to the server.
• The user account isn’t enabled or doesn’t have access to the service.
• The user session has expired.
• The user password has expired.
• We didn’t receive a response. Please try again.

Mentioned below are some common error codes users get while not being able to sign in to Microsoft OneDrive for business accounts.

Error Codes	Message
0x800de36	This error pops up when there is an issue with OneDrive for Business server or maintenance problems
0x800de46	An error can occur due to a network connectivity issue. It might indicate a temporary stoppage in the network connection.
0x8004de3b	A user might face this issue while signing in due to a problem with conflict or issue in specific files and folders.
0x8004de3c	This error occurs as a problem with the user’s Microsoft 365 account. It could be due to an account setting issue or subscription status.
0x8004de40	This error occurs when there is a problem with an authentication server, due to which the user is not able to sign in with the correct credentials.
0x8004de55	The user might exceed the OneDrive for Business storage quota, due to which the user might face an issue with login.

Also read: Learn How to Access Files on OneDrive from Another Computer

Solution for Signing-in Error in OneDrive or OneDrive for Business account

Try Fixes on the System for the Signing-in Issue

Users might face issues due to the user system is not compatible with Microsoft OneDrive for Business new updates or there is a corrupted or cached file within the OneDrive. Users can try these solutions to fix the signing-in issue in Microsoft 365.

#1 Check your network connection

Most of the time users are not able to sign in because of interrupted internet connection or low bandwidth. To check the internet connection, you can use the free online speed test tool. You can also try to open YouTube in a browser, if it is loading means your internet connection is unstable.  

#2 Clear OneDrive for business account cache

For Windows:

• Press the Windows key + R on your keyboard.
• In the “Run” dialog, enter the path of OneDrive and click “OK.”
• Delete the PreSignInSettingsConfig.json file.

For Mac:

• Use Spotlight search to find “Keychain Access.”
• Search for “OneDrive” and delete the “OneDrive Cached Credential.”
• Run OneDrive.

#3 Unlink and Re-Link Your OneDrive Account

It is one of the reliable solutions if you are not able to sign in, follow the steps to unlink the OneDrive account with your PC.

• Click the OneDrive cloud icon in your notification area.
• Select the OneDrive Help and Settings icon, then choose “Settings.”
• Go to the Account tab and click “Unlink this PC. 
• Again sign in to OneDrive Account.

#4 Reset the OneDrive app

Resetting your OneDrive account disconnects all existing sync connections. After resetting OneDrive you have to setup a sync connection again. Follow the steps to reset OneDrive

• Press the Windows key + R, then type wsreset.exe and select OK.
• Enter this ‘C:\Program Files\Microsoft OneDrive\onedrive.exe /reset’ in the dialogue box and click ok 

#5 Disable any proxy or VPN connection

For VPN: Open the Settings app > Click on Network & Internet > Select VPN > Choose the VPN connection you want to disable > Click on Disconnect.

For Proxy: Alternatively, go to Start > Settings > Network & Internet > Proxy > click on disable ‘Use a proxy server’.

#6 Reinstall OneDrive

The reinstall option sometimes helps users sign-in to OneDrive account by removing a corrupted file. For this go to Control Panel, then search for OneDrive, right-click on it, and select the Uninstalll option. After Uninstalling go to Microsoft store and install OneDrive.   

#7 Check your Windows Update

Sometimes new updates on OneDrive are not compatible with Windows. To check the updates, click the Start button > Select Settings > Go to Update & Security > Click on Windows Update > Check for updates

#8 Verify your Microsoft account

Users face sign-in issues because their account is not verified. To verify your account, follow the steps, 

• Go to your Microsoft account.
• Go to “Manage how you sign in to Microsoft.”  
• Click the “Verify” button next to any unverified aliases. 
• Choose your email address and click “Send email” to receive a new verification link.

Try Fixes on the Microsoft Account for the Signing-in Issue

If you still couldn’t sign in with the OneDrive or OneDrive for Business portal check the error messages you received from Microsoft and then check the solution listed below.

Error Messages	Solution
Your Subscription has expired.	Ask your admin about the subscription plan validity and renew it.
You tried to sign in with the incorrect password or username.	1. Try, you have to enter a random set of letters and numbers as part of the sign-in process.  2. Update your password on all devices previously connected to your account.  3. Reset your password.
The user account has not been verified or doesn’t recognise this user.	1. Select the call option to verify, make sure you press ‘#’ before responding properly. 2. Select the text option to verify, and make sure to type the correct code.
You are locked out or your account is temporarily locked.	1. Check your account is enabled by admin. 2. Reset the user’s password. 3. Reset the user’s sign-in status.
Couldn’t find your account.	1. make sure that the on-premises UPN suffix is a verified domain.  2. Wait for the directory synchronization run.
Problem connecting to the server.	1. Troubleshoot your OneDrive for Business account. 2. Reach out to Microsoft technical support and tell your problem.
The user account isn’t enabled or doesn’t have access to the service.	1. Clear browser cache and cookies. 2. Check the license assignment through your admin.
The user session has expired or the user password has expired.	Try again, and make sure to complete the setup process for the user within 10 minutes.
We didn’t receive a response. Please try again	1. Make sure the phone is working properly if you’re using a mobile phone. 2. Make sure, the user has the correct phone number and country/region code.

Safeguard Onedrive for Business Data Before Signing-in Roadblocks

While facing all these OneDrive signing-in issues, users are concerned about the data stored in OneDrive or OneDrive for Business accounts. To protect data, users should take a backup on a daily or weekly basis and migrate their data to other Onedrive accounts. It prevents data loss and also secures your data from external threats. 

Summary

OneDrive for Business users sometimes might face signing-in errors due to which users are not able to access the account. This blog provides a guide about what type of error codes or error messages users might receive. Users can try the fixes that are mentioned above to overcome the sign-in issues in OneDrive or OneDrive for Business accounts. Users can also use third-party backup software to store OneDrive data in a local system to prevent data loss.

Also read: Challenges of Data Migration in OneDrive for Business