Outlook 365 is Not Sending Emails – Reasons & Solution to Troubleshoot This Problem
Outlook 365 is the most popular email suite provided by Microsoft. However, sometimes its users need help with sending and managing emails. A common problem a user may face is Outlook 365 is not sending emails. This problem is sometimes very irritating and may affect the user experience. Let’s see a user query related to this issue and try to resolve the issue.
Sure, we are going to show the troubleshooting steps to resolve this problem. However, this query is currently the most frequent one, there is not any direct solution or steps available to resolve it. therefore, you have to follow the troubleshooting steps and identify the main problem that led to this error. By the end of this blog we assure you that you will get an answer to this query.
Table of content
In this blog, we are going to discuss the above-mentioned issue, try to figure out the reasons for not sending emails, and solution for this issue. Additionally, we are going to answer all your queries related to this and see an alternate way to secure your data while performing the given solutions. By the end of this blog, you will be able to troubleshoot this problem.
Why Outlook is Not Sending Mails – Reasons
To understand the solution to why Outlook 365 is not sending emails you need to understand the reasons associated with this problem after that you can able to troubleshoot the problem.
Let’s understand the different reasons for this problem:
- Internet connection: Maybe your internet connection is broken or you are not connected to the internet. additionally, your data Qutoa is exhausted. To synchronize the data from the mail server a desktop client needs an internet connection.
- Account Configuration: The settings of your account from the control panel. Maybe configuration settings are wrongly set for ports. Sometimes incorrect credentials or newly sent credentials also lead to this situation.
- Outdated Outlook Application: If you are using an outdated version of Windows and Outlook this problem can occur because Microsoft doesn’t provide support for outdated applications and operating systems.
- Subscription ended: This issue also occurs when your Office 365 subscription is ended. If you are using a yearly subscription to Office 365 you need to renew it after one year.
- Mailbox storage is full: Outlook 365 provides 50 GB of mailbox storage for one person. If your mailbox is full this problem can occur.
- Unauthorized Account: Maybe you are using an unauthorized account of Outlook 365 which doesn’t have authorization for sending mail.
- Outlook 365 is corrupted: Another reason for this problem is that the Outlook application is corrupted, Sometimes due to improper installation of the Windows and its Application Outlook 365 application is Corrupted or due to malware attacks.
- Corrupted Third-Party Application: Third-party applications integrated into Outlook may be downloaded from unreliable sources or may be corrupted also leading to this situation.
Troubleshooting Steps for Outlook 365 is Not Sending Emails
The solution is to be divided into two parts One for Outlook 365 Home or Personal and another for Outlook 365 for Business. However, we will try to give troubleshooting steps for every reason for Outlook 365 home or personal users. Additionally, we will discuss the robust methods to track or solve the issue in Outlook 365 for Business.
Solution For Outlook 365 for Home/Personal
Troubleshoot steps:
- Check your internet connection: Try to reconnect with the internet or ensure your internet connection is not broken. Go to window taskbar >> go to the bottom left >> go to Wi-Ei or Ethernet and ensure your PC is connected to the internet>> left click on the mouse and click on troubleshoot.
- Check Account configuration settings: To check whether your account is properly configured or not, Open Outlook>> Go to files>> Navigate to Account setting>>Click on Account setting>> click to More settings>> Verify your email address and port configuration(POP3or SMTP) >> click on finish >> Try to restart the application. If your account is configured on PoP3 and you are logged in with two or more devices you are not able to send and receive the Emails.
- Update Outlook Application: Microsft recommends using updated versions to ensure the app has minimum bugs and problems. Try to update your Outlook 365 application.
Go to your Outlook application >> Now navigate to Files and click on Office Account>> On the left pane go to Update options>> click on Update Now. After that, you can send emails if your Outlook has an update problem otherwise follow the next step.
- Check for Corrupted Outlook: Check that your Outlook is installed properly with access rights or has permission to access the internet or location. Otherwise, install Outlook again.
Check For Subscription Issues
- Check For Subscription Period: Check your Office 365 expiration date if your Office 365 subscription is expired renew your subscription.
- Check Your Storage Quota: Check the status of your account storage check for the storage Quota and available storage. If your storage Qouta is full try to empty your storage or you can use an online archive.
- Check for authorization of your account: if you are using Office 365 family check if the family organizer has enabled your storage or permissions.
After verifying all the steps your query regarding Outlook 365 is not sending emails is solved. If the problem persists you can contact Microsoft Support regarding this issue.
Solution For Outlook 365 for Business
To perform all the below given steps you need to be an admin or have admin rights.
Troubleshoot steps:
- Check on Outlook for the Web: Go to Outlook for Web and check whether the user can send a message or not. If the sent message is available on the web but not on the desktop client. That means there is an issue with the desktop app or the internet connection of the user. Try to reinstall or update the application and troubleshoot internet settings.
- Run Support and Recovery Assistant: Try to download and run Support and Recovery Assistant on the affected computer. Where the user is facing the problem.
- Check for Microsoft service health: It helps to notify the service issues and service health which helps in verifying the issue with Microsoft 365.
After performing all the steps admin can able to solve the problem regarding Outlook 365 is not sending emails.
Read More: Setting Up Email Forwarding in Outlook 365
Conclusion
In conclusion, we have mentioned all the reasons and solutions required to solve this problem. Reading this blog will help to solve problems related to Outlook 365 is not sending emails. However, we have categorized the solution for home and business users and provided a step-wise solution for this problem. Additionally, we have also discussed things to remember before troubleshooting and proposed a migration solution.
FAQs
Q1. Why My Outlook is Not Sending Emails to Other Email Clients?
- Check if your account is blocked by Microsoft or not.
- Check for your account configuration and account settings.
- Verify the Perday limit with your Email client.
Q2. How do I fix my outgoing mail server in Outlook?
Tap Email Accounts in the Mail Setup >> Choose the account that needs troubleshooting from the Account Settings window >> Click Change >> Verify the Outgoing and Incoming mail server settings.
Q3. Is There any Chance of Account Blocking by Microsoft?
Yes, Microsoft blocks the accounts that are recognized as spam or suspicious.
Q4. Can I Receive and Send Emails After Exhausting Storage Quota?
Outlook 365 is Not sending Emails Problems can occur if you have exhausted your storage quota and not using any retention policy. in this case, we suggest you delete your old mail or migrate your old emails and empty your mailbox.
Q5. Can Corrupted Add-Ins be the Reason for Outlook is Not Sending Emails?
Third-party corrupted applications may be the reason for this query. Also, this can be the reason for account blocking.